One of us was going to another dentist, but he wasn't very through. I had pain in upper and lower apposing teeth, and the other dentist was ready to start before knowing for sure which one was the problem. But Brad was much more thorough, and discovered that I had problems with both teeth. He did a root canal, with crowns on both. One of the crowns cracked, and he replaced it for free. And he even came in to the office for me over the Christmas holiday when I was in so much pain.